Treaty Claim Analyst
This claims analyst position requires a basic understanding of property and casualty claims, both primary insurance and reinsurance claim handling experience preferred. The candidate will have the ability to independently handle a volume of lower value less complex reinsurance claims, and be able to recognize claim issues which require escalation to claim experts or management. The ideal candidate will also have familiarity with reinsurance terms and concepts. The position is an integral part of SCOR’s client focused initiative and requires not only a certain level of claim expertise but the ability to deliver excellent customer service to stakeholders and clients both internal and external to SCOR. A claims analyst will have assigned accounts and process claims emanating from those accounts. He/she will communicate regularly with internal staff (i.e., claim experts, management, accounting, underwriters, etc.) and externally with brokers and clients. The position reports to the Assistant Vice President of Treaty Claims housed in Chicago. Limited to no travel required.
SCOR is the 4th largest Reinsurance Company worldwide, following a profit-driven underwriting policy and practising selectively across all branches of reinsurance. Our specialist teams operate in over 120 countries, developing value added and innovative products and services and making long-term commitments to their clients, namely insurers and large corporations. The Group’s strategy is based on a development model driven by three entities: SCOR Global P&C (Property and Casualty reinsurance), SCOR Global Life (Life reinsurance), and SCOR Global Investments (asset management).
Key duties and responsibilities
Oversee and manage a portfolio claims related to reinsurance P&C accounts which entails:
• Previewing all incoming mail on assigned accounts to determine financial impact
• Creating, closing and/or following up on all claims assigned
• Collaborating and assisting in the account management of assigned accounts, often with other internal department representatives
• Processing all appropriate financial transactions on assigned claims within his/her authority
• Recognizing and referring all claims which require further review by others within the claim department
• Anticipating client needs and expectations and delivering superior customer service
• Working effectively with others within the claim department, particularly with other claim experts and analysts, to ensure prompt turnaround and response to clients
• Participating in projects as required
Member of the following committees: e.g. Audit committee, Investment Committee etc.
Americas Claim Department Team
Required experience and Education
The candidate should have at least 3 to 10 years of combined insurance/reinsurance property and casualty claim handling experience; varying levels of expertise and experience will be considered. Competency with claim handling systems, Microsoft Office suite and basic office management systems and procedures required. Familiarity with claims emanating from standard lines of business (i.e., auto and general liability, property, workers compensation, etc.); experience in dealing with other types of claims a plus (i.e., credit & surety, professional liability, etc.). Compensation is commensurate with experience.
Proven ability to act as part of a team yet dependable enough to operate independently when required. Flexibility and adaptability required in order to manage volume. Good verbal and written communication skills. Excellent time management skills and ability to multi-task and set priorities. Comfort level with technology. Interest in further skill development through on-the-job experience and training. Bi-lingual in Spanish a plus.
Managerial competences (if applicable): NA
College degree preferred
Post-graduate degree and/or industry certification/designation a plus