HOW DO YOU SEE THE ROLE OF AI IN UNDERWRITING AND CLAIMS PROGRESSING IN THE COMING YEARS? D.S. AI is set to reshape underwriting and claims. Generative AI now turns complex medical records into structured data, which allows us to enhance manual workflow systems for faster, smarter reviews by adding an intelligence layer. This effectively enables future augmentation of human-led risk decision making with GenAI-powered assistants or Co-Pilots. Initially, these AI tools can be standalone for early adoption and then integrated into existing systems, eventually replacing them. No matter where our clients are on their digital transformation journey, our modular and integrated underwriting and claims solutions prepare them for the future of AI. We collaborate with forward-thinking clients and partners to find AI-enhanced digital solutions that match their readiness. Ultimately, the true power of AI-driven change lies in the hands of the people who use these innovative tools. VCLAIMS WAS RECOGNISED AS “INNOVATION OF THE YEAR” AT THE ALUCA LIFE INSURANCE EXCELLENCE AWARDS IN JULY 2024. CAN YOU TELL US MORE ABOUT THIS SOLUTION? D.S. VClaims is SCOR’s advanced claims automation solution, designed to streamline the claims process and reduce processing times and operational costs. VClaims has simplified the claims process for more than 1000 claimants. The structured data generated by VClaims also offers invaluable insights into claims portfolios, performance metrics, trend analyses, and predictive analytics, empowering insurers to make informed decisions and optimize underwriting strategies. WHY DOES SCOR DIGITAL SOLUTIONS USE A MODULAR SAAS-BASED APPROACH TO DELIVER SOFTWARE SOLUTIONS? D.S. This Cloud-based Software-as-a-Service delivery approach improves customer-centricity and flexibility, while also reducing cost of innovation and operation for our customers. It is a cross-industry trend that has arrived in the insurance industry now and many of our customers are moving to SaaS. They clearly see the benefit that our modular Cloud platform enables customizable innovation via a pick-and-choose creation of tailboard solutions that address concrete business needs. We offer global scale for everyone. For novel AI solutions, our clients can initially assess business viability with focused Minimum Viable Products (MVPs) and then scale globally, reducing the risk of investing in new technologies. “No matter where our clients are on their digital transformation journey, our modular and integrated underwriting and claims solutions prepare them for the future of AI.” D.S. CONTRIBUTOR INTERVIEW DAVID SÜTTERLE Chief Client Solutions Officer L&H & CEO of SCOR Digital Solutions TRANSFORMING TOMORROW WITH OUR SOLUTIONS 81
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