• Complaints

  • SCOR is committed to providing reliable, tailored financial products and services. We take all concerns seriously and aim to resolve them quickly and fairly. If you are unhappy with our service or products, please give us the opportunity to resolve matters to your satisfaction.

    In the first instance, please check your insurance documents for guidance on how to make a complaint. If you purchased your insurance through a broker, they may also be able to assist you. Alternatively, you can contact us directly by phone or in writing using the details below.

    Complaints Contact Information

    Please choose the relevant SCOR entity or region. If you’re unsure which entity issued your policy, please use the contact details for SCOR Syndicate and we’ll redirect your complaint to the right team.

  • Should you wish to raise a complaint in relation to SCOR Managing Agency (SMA) on behalf of Syndicate 2015 (“SCOR Syndicate 2015”) you can contact us in the following ways:

    • In writing:
      FAO: Gillian Phillips
      Head of Compliance, Regulatory and Corporate Governance UK
      SCOR Managing Agency Ltd
      Level 6, 8 Bishopsgate, London, United Kingdom, EC2N 4BQ
    • By phone: +44 (0)203 535 8176
    • By email: synd-complaints[@]scor.com

    What happens next?

    We will investigate your complaint thoroughly and endeavour to resolve your complaint satisfactorily and in accordance with regulatory timeframes.

    If you remain unhappy

    Should you remain dissatisfied, you may refer your complaint to Lloyd’s Complaints Team for their independent consideration, and their contact details are as follows:

    Should you remain dissatisfied with Lloyd’s final response, you may, if you are eligible, refer your complaint to the Financial Ombudsman Service (FOS) within six months. The FOS's contact details are as follows:

    The SCOR Syndicate 2015 is managed at Lloyd's by the SCOR Managing Agency Ltd, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

    SCOR Managing Agency Limited is located at Level 6, 8 Bishopsgate, London, United Kingdom, EC2N 4BQ. Registered in England and Wales, Company Number 08614385.

    Should you wish to raise a complaint in relation to SCOR UK Company Limited you can contact us in the following ways:

    • In writing:
      FAO: Gillian Phillips
      Head of Compliance, Regulatory and Corporate Governance UK
      SCOR UK Company Limited
      Level 6, 8 Bishopsgate, London, United Kingdom, EC2N 4BQ
    • By phone: +44 (0)203 535 8176
    • By email: scorukcomplaints[@]scor.com

    What happens next?

    We will investigate your complaint thoroughly and endeavour to resolve your complaint satisfactorily and in accordance with regulatory timeframes.

    Should you remain dissatisfied with our response, you may, if you are eligible, refer your complaint to the Financial Ombudsman Service (FOS) within six months via the following contact details:

    SCOR UK Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

    SCOR UK Company Limited is located at Level 6, 8 Bishopsgate, London, United Kingdom, EC2N 4BQ. Registered in England and Wales, Company Number 013347360.

    Should you wish to raise a complaint in relation to SCOR Europe SE, you can contact us in the following ways:

    You can send us your complaint:

    • In writing:
      FAO: Marietta Osiander
      Chief Compliance Officer
      SCOR Europe SE
      5, avenue Kléber
      75116 Paris - France.
    • By phone: +33 (0)158448932
    • By email: ComplaintsSCOREurope[@]scor.com

    Please provide us with all the necessary information such as the policy number, contact details and any other supporting documentation if available.

    What happens next?

    We will provide you with a written acknowledgement of receipt of your complaint within ten (10) business days and might ask you to provide us additional information to help us to fully comprehend the situation.

    We will investigate your complaint and endeavour to resolve your complaint satisfactorily and provide you with a written response within two (2) months from the date of receipt of the complaint at the latest.

    Our response will explain the outcome of the investigation and the next steps.

    It will also include the contact details of the relevant Ombudsman or mediator which you might contact if you are not satisfied with our response.

    SCOR Europe SE is authorised by the Autorité de contrôle prudentiel et de résolution.

    SCOR Europe SE is located at 5 avenue Kléber, 75116 Paris, France, and registered with the Paris Trade and Companies Register under the number 840 024 509 RCS Paris.