Claims Management and Distribution Quality Management (DQM) synergies
Introduction
All insurers aspire to pay every claim that lands on their desk. The claims process is the “moment of truth”, and our aim is to help vulnerable people; those with critical illnesses and the recently bereaved with the financial support they need, when that need it at its greatest. As an industry, we support thousands of customers, and the figures recently released by the ABI are testament to that.