Enhancing the Underwriting Process with SCOR’s AI Assistant

One of SCOR’s strategic objectives under the Forward 2026 plan is to be future-ready, and digital transformation is playing a key role in helping us to achieve this. We are already seeing huge positive impacts from digital transformation across our business, particularly on our underwriting and claims processes. Using AI to augment decision making and support human judgment, we are speeding up these processes, while maintaining the accuracy of our risk decisions.

Our teams use AI Assistant, SCOR’s proprietary AI system created by and for underwriters. A Gen-AI powered, cloud-based solution, AI Assistant accurately extracts key information from all types of documents in record time, regardless of length, language, complexity, or the presence of handwritten text. Initially launched as a pilot with select medical underwriters in 2024, the tool is now used by more than 150 of our underwriting and claims experts on a daily basis.

AI Assistant leverages our teams’ risk knowledge to save time and improve the quality of assessments in a wide range of use cases, especially for underwriting and claims (for example, for medical underwriting in Life &Health we have already achieved time savings of 30%). And through its growing usage — processing around one million pages each month with around 90% accuracy across key data fields — it’s fast improving the consistency of our underwriting and claims decisions.

Having experienced the positive impacts of AI Assistant within SCOR, we are proposing this solution to our clients, helping them to streamline their processes and enhance their offering.

David Sütterle, CEO of SCOR Digital Solutions, comments: “We are delighted to offer our clients the opportunity to access AI Assistant and discover the many benefits that we are already experiencing within our teams. Digital transformation is a key focus for us, and with this tool we are once again pushing the boundaries of the Art & Science of Risk, moving to a world of augmented underwriting where AI streamlines the process, but the final risk assessment is made by human experts who always remain in control.”

SCOR’s Chief Data & Analytics Officer, Sofia Kyriakopoulou, comments: “With AI Assistant, we are shaping a robust, transversal, and high-performing AI capability that gives us and our clients a differentiating edge. We understood early that scalable, trusted AI depends on a strong Foundation and getting that right makes all the difference. Today, we are rapidly and confidently expanding the product’s features and market reach. As we scale internally across SCOR's value chain and bring AI Assistant to clients, its impact is growing, delivering measurable value across the board. And we’re committed to taking it much further.”