Our Life & Health underwriting experts help clients to make the most effective risk decisions in their underwriting of applicants, with strong selection strategies in the medical, non-medical and financial fields.
SCOR’s risk management and claims services experts work with clients to help identify high risk levels, spot substandard risks, determine the conditions under which to accept certain risks, and limit adverse selection.
Today’s underwriting or health assessment process remains one of the major focuses for improvement in the purchasing of Life & Health insurance. We are well ahead in the revolution that is currently reengineering the underwriting process, which enables us to create innovative protection products for consumers.
With Velogica, ReMark’s state-of-the art suite of automated underwriting solutions, we provide customized solutions by market to deliver superior customer journeys by smoothing the pathway to purchase. Highly sophisticated automation mimics the thought processes of human underwriters, so that a significant proportion of new business can be issued automatically with no need for manual intervention.
One of the challenges insurance companies are facing is the fact that health data from their customers is everywhere (doctor records, lab results, pharmacies, wearable devices), and this data is neither standardized, nor always digital.
As information becomes available electronically, Life insurers have more opportunities to make instant use of data from electronic health records (EHR) in the underwriting experience, thus improving speed, price, inclusiveness, and transparency.
Our teams, together with our colleagues from ReMark around the world, develop interfaces for their clients that improve and accelerate the underwriting process.
Predictive models are beginning to replace rules-based elements of underwriting.
- Traditional rules-based approaches start with assumptions and predict outcomes
- Predictive-model based strategies start with outcomes and use modeling techniques to identify data characteristics most likely to produce those outcomes
In Asia, the SCOR China team has launched an innovative underwriting initiative using predictive modeling and electronic health records.
TKEyes (the Thousand Kilometer Eyes System) leverages machine learning and multiple data sources to come up with individual scores, improving the Life insurer’s operational efficiency and the overall customer journey.
Focus on U.S. Predictive Underwriting
The U.S. Underwriting Solutions team has also developed tools to support clients with more efficient facultative underwriting submissions and effective monitoring of accelerated underwriting programs:
FAST (Facultative Assessment & Selection Tool) instantly assesses qualifying medical impairments with rating of Table 4 or better, potentially improving the client rating on the case. Preferred rating is available on Non-Tobacco or Tobacco classes. U.S. underwriters may access the platform either with the SOLEM Americas Underwriting Manual or via two standalone site versions, and they only need to enter their internal policy number to verify a FAST simplified offer acceptance. Email FAST@scor.com for more information.
SMART (SCOR Monitoring & Acceleration Reporting Tool) uses visualizations from our data analytics platform to provide rigorous monitoring and to identify actions quickly to improve accelerated underwriting programs when needed. The dashboard helps U.S. underwriters understand how their companies are performing against peers and against benchmarks. Contact James Atkins or Thomas Ballweg for more information.
SCOR’s Life & Health business also strives to be at the forefront of the claims reengineering revolution.
In markets where we write disability insurance, making the process easier for applicants can help insurers to better manage their claims. Intervening early in the claims process may also positively impact the individual’s recovery, as well as making a financial difference to the claim value.
Our teams create tailor-made solutions that take our clients’ constraints into consideration. For example:
- In Australia, our Best Practice Claims Management model and Claims Rules Engine represent a step towards migrating from claims processing to human support (see below).
- In France, our e-claims solutions provide a tailor-made approach to gathering claims information.
- In Germany, we provide a claims prevention and recovery service linked to short- and long-term mental health disability.
SCOR’s claims rules engine
Improving the customer claims journey & reducing insurers’ time & expense through a simple and comprehensive digital experience
Focus on managing disability claims in Australia
The claims management model helps to provide a new understanding of the claim and the context in which claimants are considered.
SOLEM: the insurance assessment guide developed by SCOR
A comprehensive underwriting and claims guide developed by SCOR Life & Health, SOLEM helps global clients to better assess medical, occupational, sports, financial, residence and travel-related risks. It also has a section devoted to claims management. SOLEM includes guidelines for a wide range of insurance products such as Life, Disability, Critical Illness, Long-Term Care and Medical Expenses, with easy-to-understand rating tables.
Sharing knowledge: client trainings
For any questions about the tools and solutions set out above, please get in touch with your local contact